Version: 1.0
Last Updated: 27 November 2025
At GraphConsulting.online, operated by ONLINE CHECKOUT LIMITED, all of our products and services are delivered digitally — no physical shipping or postal delivery is required.
This policy explains how and when digital items are delivered, how we handle delays, and what customers can expect after completing a purchase.
1. Company Information
Company Name: ONLINE CHECKOUT LIMITED
Business Registration Number: 79262457
Customer Service Email: info@graphconsulting.online
Phone: +1 315 757 1750
Date of Incorporation: 26-Nov-2025
Company Type: Private company limited by shares
Company Address: RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000
2. Nature of Our Products
All items available on GraphConsulting.online are digital goods or services, including but not limited to:
- Digital design services (e.g., branding, creative design assets)
- Online learning materials (e.g., e-courses, tutorials, downloadable content)
- Custom creative projects delivered electronically
Since these are digital products, no physical shipping or postal delivery is involved.
3. Delivery Methods
After successful payment, your product or service will be delivered via one or more of the following methods:
- Direct download link on the confirmation page
- Email delivery containing access instructions or download links
- Access via your GraphConsulting.online user account (for online learning)
- Direct communication for custom projects (via email or project portal)
4. Delivery Timeframes
Instant Digital Products
For instantly available digital goods (such as downloadable files or e-learning materials):
- Delivery is immediate after successful payment confirmation
- You will receive an email with your download or access link within minutes
Custom or Personalized Services
For custom design services:
- Order acknowledgment within 24 hours (business days)
- You will receive a project timeline and estimated delivery date, usually within 3–10 business days depending on project complexity
- All deliverables will be sent digitally (via email, secure link, or shared workspace)
5. Non-Receipt of Digital Goods
If you do not receive your digital product or access link within the expected timeframe:
- Check your email inbox and spam/junk folders
- Verify that your payment was successfully completed
- Contact us at info@graphconsulting.online
We guarantee delivery and will resend or restore access to your digital purchase free of charge.
6. Delivery Delays
While digital delivery is typically instant, delays may occur due to:
- Temporary technical issues (e.g., server downtime, email delays)
- Payment verification or processing issues
- Incorrect or incomplete email addresses provided
If a delay occurs, we will notify you immediately and resolve it as quickly as possible.
7. Failed or Expired Downloads
If your download link expires or you lose access to your product, contact us at info@graphconsulting.online.
We will verify your purchase and provide a new active download link at no additional cost.
8. Service Delivery Confirmation
Once your digital order is fulfilled, you will receive:
- A confirmation email
- A receipt of purchase
- Delivery or access details
This serves as proof of delivery.
9. Geographic Availability
Our digital products and services are available worldwide, except in jurisdictions where digital sales or access are restricted by law.
Some payment methods may be region-specific (e.g., Bancontact for Belgium clients).
10. Contact for Delivery Issues
For questions, delivery problems, or assistance accessing your purchase, contact:
Company Name: ONLINE CHECKOUT LIMITED
Business Registration Number: 79262457
Customer Service Email: info@graphconsulting.online
Phone: +1 315 757 1750
Date of Incorporation: 26-Nov-2025
Company Type: Private company limited by shares
Company Address: RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000
Response time: within 1–3 business days