Refund policy – Graph Consulting

Version: 1.0
Last Updated: 27 November 2025

At GraphConsulting.online, operated by ONLINE CHECKOUT LIMITED, we want you to feel completely confident in your purchase.
If for any reason you are not satisfied with your digital product or service, we offer a simple and transparent refund process, in line with EU consumer law and our commitment to customer satisfaction.

1. Company Information

Company Name: ONLINE CHECKOUT LIMITED
Business Registration Number: 79262457
Customer Service Email: info@graphconsulting.online
Phone: +1 315 757 1750
Date of Incorporation: 26-Nov-2025
Company Type: Private company limited by shares
Company Address: RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000

2. Our Refund Promise

We offer a 14-day no-questions-asked refund policy on all digital purchases and services made through our website, unless otherwise stated.

You have the right to cancel your purchase within 14 calendar days from the date of payment, without providing any reason.

We believe in fairness and transparency — if you change your mind, we will process your refund promptly.

3. How to Request a Refund

To request a refund or cancellation, contact us at:
info@graphconsulting.online

Please include:

Your full name
Order number or payment reference
The email address used for your purchase

We will confirm receipt of your request and process it as quickly as possible.

4. Refund Process and Timelines

Once your refund request is received and approved:

Refunds are issued to the same payment method used for the original transaction
Refunds are processed within 14 days of receiving your cancellation request
No fees or deductions will be applied

You will receive an email confirmation when your refund has been processed.

5. Digital Products and Services

As all products are delivered digitally, no physical returns are necessary.

Access to digital content (downloads, course materials, or design files) may be revoked once a refund is processed.

If you’ve already accessed, downloaded, or started using a digital service during the 14-day period, your right to a full refund may be limited only if you explicitly agreed to immediate delivery when purchasing.

We clearly communicate this before finalizing your order.

6. Exceptions to Refund Eligibility

In accordance with EU Directive 2011/83/EU (Consumer Rights Directive), the right to withdraw may not apply in the following cases:

When you explicitly consent to immediate delivery of a digital product before the 14-day withdrawal period ends
When you acknowledge that your right to withdraw is lost once delivery has begun

However, we remain customer-focused — if you are unhappy for any reason, please contact us. We will always strive to find a fair solution.

7. Refunds for Custom Design Services

For custom digital design work (e.g., branding, design assets, consulting):

You may cancel the project within 14 days of purchase for a full refund if work has not yet started
Once significant work or production has begun, refunds may be offered partially, depending on project progress and incurred costs

We always communicate clearly before initiating any non-refundable work.

8. Late or Missing Refunds

If you haven’t received your refund after 14 days:

Check your bank or payment account again
Contact your payment provider, as processing times may vary
If you still haven’t received it, email us at info@graphconsulting.online — we will assist immediately

9. Contact for Refund Requests

For all refund, return, or cancellation inquiries: